Shipping Policy
Welcome to SERA Jewels, where every piece tells a story. We know you're excited to receive your new jewelry, and we're committed to making sure it arrives safely and securely. Here’s what you need to know about our shipping process.
Our Shipping Partner
We've chosen FedEx as our trusted shipping partner. With their global network and reliable service, you can rest assured that your fine jewelry is in the best hands from our workshop to your doorstep. Every package is fully insured for its complete value, so you can shop with total peace of mind.
Shipping Costs
We believe that your exquisite jewelry should be delivered to you without any added fuss. That's why we're proud to offer free insured shipping on all orders.
International Orders, Duties & Tariffs
We love that our jewelry finds homes all over the world! While we're happy to ship internationally, please note that any customs duties, taxes, or tariffs are the responsibility of the customer. These charges are collected by your country's customs office upon delivery. We recommend checking with your local customs office for an estimate of these fees before you place your order.
Delivery Timelines
Each piece from SERA Jewels is handcrafted with meticulous care and attention to detail. This takes time, but we promise it's worth the wait. Please allow 3-4 weeks for your order to be crafted and shipped from the date we receive your payment. As soon as your order is on its way, we'll send you an email with a tracking number so you can follow its journey to you.